If it's not right, we reprint it.
Backdrops go up in front of your clients. They need to fit tight and look sharp. If ours don't, that's our problem to fix, not yours.
Doesn't fit, print fault or damaged in shipping? Send us a photo within 14 days of delivery and we'll reprint it free, shipping included.
What's covered
- Fit. The cover is loose, short or won't close on a frame we sold you, or on a frame you gave us measurements for.
- Print faults. Banding, smudges, missing areas, or colours that don't match the proof you approved.
- Sewing faults. A broken zipper or a seam that comes apart on first setup.
- Shipping damage. Tears, stains or a crushed frame when it arrives.
What's not covered
- Measurements that were wrong when you sent them. Measure twice before you order, or ask us to check.
- Typos or design choices in a proof you approved. Read the proof slowly. We will too.
- Normal wear after it's been used at events, and damage from washing or ironing outside the care instructions.
- Small colour shifts between your screen and fabric. Screens glow, fabric doesn't.
How to claim
- Email hello@boothoutfitters.com within 14 days of delivery.
- Include your order number and a photo of the problem. For fit, one photo of the cover on the frame.
- We reply within one business day. Approved reprints ship in about a week, and you keep the original.
Questions
Not sure your frame will work with our covers? Ask before you order. Send your frame size and tube diameter to hello@boothoutfitters.com and we'll tell you straight.